1. Introduction
This Cookie Policy explains how Lusoliv, Lda (“Lusoliv”) uses cookies and similar technologies (“Cookies”) on lusoliv.com and connected Platform interfaces (the “Website”). It is issued under Article 5 of Law no. 41/2004 of 18 August (which transposes the ePrivacy Directive 2002/58/EC) and Article 5(3) of the GDPR, and follows the guidance of the Comissão Nacional de Proteção de Dados (“CNPD”) and the European Data Protection Board.
2. What Are Cookies
Cookies are small text files placed on a User’s device (computer, tablet, or mobile phone) when the User visits a website. Cookies allow the site to remember the User’s actions and preferences over a period of time and to collect information about how the site is used. Similar technologies referenced in this Policy include local storage, session storage, and web beacons/pixels.
3. Legal Basis
Under Portuguese law, the use of Cookies requires the User’s prior informed consent, given by a clear affirmative action, except for Cookies that are strictly necessary to provide a service expressly requested by the User (“Essential Cookies”). Consent can be withdrawn at any time with the same ease as it was given.
4. Categories of Cookies We Use
4.1 Essential Cookies
These Cookies are strictly necessary for the operation of the Website. They enable core functionality such as security, network management, load balancing, session persistence, and the shopping/booking session. They cannot be disabled without impairing the operation of the Platform. No consent is required for Essential Cookies.
Examples: session identifier, CSRF protection token, cookie-preference storage.
4.2 Analytics Cookies
Set only after User consent. These Cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously or in aggregate form (pages visited, session duration, referring source).
Provider: PostHog Inc. — cookies typically retained for up to 13 months.
4.3 Marketing / Advertising Cookies
Set only after User consent. These Cookies are used to build a profile of the User’s interests and to display relevant advertisements on other sites, or to measure the effectiveness of Lusoliv’s advertising campaigns.
Providers: Meta Platforms (Facebook Pixel) and Google Ads, where activated.
4.4 Functional Cookies
Set only after User consent. These Cookies enable enhanced functionality and personalisation, such as language preferences or chatbot behaviour.
5. Consent Mechanism
On first visit to the Website, a Cookie banner is displayed presenting Users with the options to: (i) accept all Cookies; (ii) reject all non-essential Cookies; (iii) manage preferences by category. Rejecting non-essential Cookies is as prominent and technically simple as accepting them, in accordance with EDPB guidance and CNPD expectations. No non-essential Cookies are placed before consent is expressly given.
Users may update their consent preferences at any time by accessing the Cookie Settings panel available in the footer of the Website.
6. Third-Party Cookies
Some Cookies are set by third-party services that appear on the Website. Lusoliv does not control the setting of these Cookies. Users are encouraged to review the privacy and cookie policies of these third parties for full details.
7. Browser Controls
Users may also block or delete Cookies through their browser settings. Note that blocking Essential Cookies may prevent parts of the Website from functioning properly. Guidance for the most common browsers:
Google Chrome: support.google.com/chrome
Mozilla Firefox: support.mozilla.org
Safari: support.apple.com
Microsoft Edge: support.microsoft.com
8. Data Protection
Where Cookies process personal data, that processing is subject to the Privacy Policy. Users have the rights described in the Privacy Policy in respect of any personal data collected via Cookies.
9. Amendments
This Cookie Policy may be updated to reflect changes in the Cookies used by the Website or in the applicable legislation. Users are encouraged to review this Policy periodically. Material changes will be notified via the Cookie banner or on the Website.
10. Contact
For questions about this Cookie Policy, contact contact@lusoliv.com.