Terms & Conditions
The main agreement covering how the platform works, booking, payments, and rights of both Clients and Providers.
Privacy Policy
What personal data we collect, why, how long we keep it, and your rights under GDPR.
Cookie Policy
The cookies we use, what they do, and how to control them.
Acceptable Use Policy
The rules of conduct for everyone using the platform.
Refund & Cancellation Policy
How cancellations, refunds, and rescheduling work.
Satisfaction Guarantee
Our commitment if a booking doesn’t meet reasonable standards.
Dispute Resolution
The channels available if you disagree with an outcome, including consumer arbitration entities.
Trust & Safety
How we vet providers and keep the platform safe for everyone.
Livro de Reclamações
Portugal’s Electronic Complaints Book — required by law.